FAQs

What is the delivery time for my items?

Generally, it takes 2 to 4 days for the processing of your order and then 2 to 3 weeks for delivery.


Do you ship all over the world?

Yes. We ship worldwide.


Where do you ship my items from?

Our offices are located in Paris, France, but for cost reasons, your items are shipped from several international warehouses located in particular in China, which explains this delivery time of 2 to 3 weeks.


Do I have a way to track my order?

Of course, once available, your tracking number will be automatically emailed to you. If you don't receive it within 4 days, let us know by sending us an email at info@vinttone.com


Items of my order are missing during delivery, is this normal?

Our articles are dispatched from several warehouses in the world and can therefore give rise to multiple deliveries. So if one or more items are missing, it’s just on its way for a next delivery. If after the 4 week period, you still do not have all your items, let us know by sending us an email at info@vinttone.com


I received one or more damaged items. What can I do ?

If this happens, know that we are sorry. Just send us one or more photos of the item in question at inf@vinttone.com and we will send you a similar item as soon as possible.


Where are you located?

We are located in Paris in France.


My order has still not arrived. Why are you late ?

We apologize for the delay. Be aware that sometimes international shipping takes longer than expected due to customs clearance. Note that you can follow the progress of your delivery at any time thanks to your tracking number which was communicated to you by email a few days after shipment. If you have not received such an email, let us know by sending us an email to info@vinttone.com


Do you have a refund policy?

We make every effort to satisfy our customers as much as possible. If despite all our efforts you are not satisfied, we will refund your entire order if the appeal is made within 30 days of the date of the order. For more information, please read our refund policy.